My Cart

Close

RETURN TO SENDER POLICY

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.  Use correct abbreviations and have spaces inserted properly.

If you realize that you entered your shipping address incorrectly, please contact us as soon as possible at support@shopsecretboutique.com. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

If a package is returned back due to insufficient address, Shop Secret Boutique is NOT responsible for any shipping fees. Customers must pay reshipment fee or can be issued store credit. NO REFUNDS.

If your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. Shop Secret Boutique  does not hold responsibility for package that state delivered.  Shipping fees are non-refundable nor the order.